Cancellation Policy

Order Cancellation
You can cancel the order. Please send us an email to support@custommatchingcouple.com to cancel your order within 24 hours after your order placement. If your cancellation is accepted, you will receive a full refund from us in 3-5 days.

Please kindly understand that we may have to refuse to cancel order requests after this 24-hours time window since your order information might have been sent to our manufacturer for processing and ready for shipment.

Please kindly allow us up to 24 hours to respond to your request. If we missed your email and you still receive your canceled order afterward, Custom Matching Couple is responsible for giving you a full refund. Nevertheless, please kindly return the parcel to us before that.

Nevertheless, customers are encouraged to reach Custom Matching Couple support via our phone number: +1 (660)-596-0989 for urgent support.

Exchange Orders
Similar to our Order Cancellation Policy, Customers can only exchange orders within 24 hours after the order placement.

Please reach us via our email or phone contact for urgent assistance.